New winter collection
SHIPING AND DELIVERY
Order Processing
All orders are processed within 1–3 business days. During peak periods or launches, processing may take slightly longer. You will be notified if we anticipate any significant delays.
Estimated Delivery Times
We ship worldwide through trusted international carriers.
Delivery times vary depending on destination, customs procedures, and local postal services.
Spain
● Estimated Delivery: 3–7 business days
European Union
● Estimated Delivery: 5–12 business days
United Kingdom, United States & Canada
● Estimated Delivery: 7–15 business days
Rest of the World
● Estimated Delivery: 10–20 business days
Please note that these are estimated windows, orders often arrive sooner.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may apply to orders over a certain amount (indicated at checkout).
Order Tracking
Once your order ships, you will receive an email with your tracking number. Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
Customs & Import Fees
International shipments may be subject to customs duties, taxes, or additional fees charged by your country’s customs authority. These charges are the customer’s responsibility. We are not responsible for customs delays.
Incorrect Addresses & Delivery Issues
Please ensure your shipping details are accurate. We are not responsible for orders lost due to incorrect or incomplete addresses. If your tracking shows “delivered” but you haven’t received your package, contact us within 7 days so we can assist.
Pre-Order Items
Items marked as pre-order will ship on the estimated date shown on the product page. Orders containing both pre-order and in-stock items may ship separately.