New winter collection
Returns & Exchanges
Return Policy
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, items must be:
- Unused and in perfect condition
- Unwashed and unworn
- With all original tags, packaging, and accessories
- Free of stains, odors, or damage
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned:
Underwear and swimwear
- Socks
- Final sale items
- Gift cards
How to Start a Return
To request a return, contact us at [email que decidamos] with your order number and the item(s) you wish to return.
We will provide instructions and a return address. Return shipping costs are the customer’s responsibility, unless the item is faulty or we made an error.
Exchanges
We currently do not offer direct product exchanges.
If you would like to exchange an item, please follow the return process and place a new order for the desired product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Please allow up to 7–14 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable, except in cases of our error.
Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos.
We will resolve the issue as quickly as possible.
Lost or Delayed Packages
We are not responsible for packages lost due to incorrect addresses provided by the customer.
For delays caused by customs, carriers, or external factors, we will assist in tracking the shipment but cannot guarantee delivery dates.
Pre-order Returns
Pre-order items follow the same return conditions unless otherwise stated on the product page.
Questions
For assistance with returns or refunds, contact us at: